Privacy Policy

Introduction

Welcome to Sera Ceramics. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website offering ceramic bathroom products such as bathtubs, sinks, faucets, and accessories.

Information We Collect

• Personal Data You Provide: When you contact us, sign up for newsletters, create an account, or place an order, we may collect your name, email, shipping & billing address, payment information and phone number.
• Order & Transaction Data: Product details, price, quantities, shipping preference.
• Device & Usage Data: IP address, browser type, referring pages, pages visited, time spent and cookies or pixel tracking.

How We Use Your Information

• To process and fulfill orders, send confirmations & invoices
• To improve and secure our site (fraud detection, analytics, support)
• To offer tailored marketing communications (with your consent)
• To comply with legal obligations if required

Sharing of Data

We may share data with:

• Payment processors and logistics partners, strictly for service delivery
• Analytics providers like Google Analytics
• Compliance with legal requests (e.g. subpoenas)
• Business transactions (e.g. mergers) under confidentiality agreements

Cookies & Tracking Technologies

We use cookies, web beacons, and pixels to:

• Remember site preferences and maintain sessions
• Track browsing patterns for analytics and marketing
• Support embedded services (e.g. videos, maps)

You can manage or disable cookies via browser settings, though some site features may be impacted.

Data Retention

We retain personal data as long as needed to fulfill orders, support business operations, and meet legal obligations. Data may be anonymized or securely deleted when no longer required.

Security Measures

We implement industry-standard technical and organizational safeguards to protect your data. However, no method is absolutely secure.

Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, delete your personal data
• Opt out of marketing communications
• Object to processing or data sharing

Contact us at info@seraceramics.com for requests.

Children's Privacy

Our site is not intended for individuals under 18. We do not knowingly collect data from minors. Any discovered will be deleted promptly.

Policy Updates

We may modify this Privacy Policy over time. If changes are material, we will notify you via prominent notices or direct communication. Continued use signifies acceptance of the updated terms.

Contact Information

For inquiries or concerns, email: info@seraceramics.com

Address: Sera Ceramics, Plot # 2, Sector 23, 2nd Floor, S.M Muneer Road, Korangi Industrial Area, Karachi.